55bme Privacy Policy

1Overview

When you create an account on 55bme and use the platform — whether you're placing a sports bet on a PBA game, playing live baccarat, joining a fish game room, or spinning a slot — the platform processes certain personal data to deliver those services to you. This Privacy Policy explains what data is collected, why it's collected, and how it's handled.

55bme operates exclusively for Filipino players. All data collection and processing described in this policy is focused on providing and maintaining a safe, functional, and compliant online gaming platform for members in the Philippines. By creating an account, you acknowledge that you have read and understood this policy.

2Data We Collect

55bme collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information obtained as part of identity verification.

55bme does not collect payment card numbers or cryptocurrency wallet details. Deposit and withdrawal transactions are processed through Philippine e-wallet and banking channels, and the financial credentials for those accounts remain within your own banking provider.

3How We Use Your Data

Personal data collected by 55bme is used for the following purposes:

• Account creation and management — to register your account, verify your identity, and maintain your member profile.
• Transaction processing — to credit deposits, process withdrawal requests, and maintain an accurate PHP balance for your account.
• Platform security — to detect unauthorised access attempts, prevent fraud, and enforce the one-account-per-person rule.
• Regulatory compliance — to fulfil identity verification (KYC) obligations and maintain transaction records as required.
• Customer support — to respond to your queries, resolve disputes, and process account change requests.
• Responsible gaming — to monitor for patterns that may indicate problem gaming behaviour and to enforce self-exclusion requests where applicable.
• Platform improvement — to understand how members use the platform and to identify technical issues.

55bme does not sell your personal data to third parties for marketing purposes. Your data is not used for targeted advertising outside of the 55bme platform.

4Data Sharing

55bme shares personal data only where necessary to operate the platform or where required by law. The categories of recipients are:

• Payment processors and banking partners — Philippine e-wallet providers and banks involved in processing your deposits and withdrawals. These parties receive only the transaction data required to complete the relevant transaction.
• Identity verification providers — third-party services that assist with KYC document checks. These providers process ID documents on 55bme's behalf and are bound by confidentiality obligations.
• Game providers — providers of live casino, slot, fish game, and eBingo content. These providers may receive a session token and game activity data to deliver the game experience. They do not receive your full personal profile.
• Regulatory and law enforcement authorities — where 55bme is legally required to disclose data in response to an official request or legal obligation.

5Data Retention

55bme retains your personal data for as long as your account remains active and for a defined period after account closure. Retention periods are determined by the type of data and the purpose for which it was collected:

• Account and identity data is retained for the duration of your membership and for a minimum period after account closure to meet legal and compliance obligations.
• Transaction records (deposits, withdrawals, bet history) are retained for the period required under applicable record-keeping requirements.
• Support correspondence is retained for a reasonable period to allow for dispute resolution and quality review.
• Technical access logs are retained for security monitoring purposes and deleted on a rolling schedule.

When data is no longer needed and retention obligations have been met, 55bme deletes or anonymises it in a secure manner.

6How We Protect Your Data

55bme applies multiple layers of security to protect your personal data from unauthorised access, disclosure, alteration, or loss.

• SSL/TLS encryption — all data transmitted between your device and the 55bme platform is encrypted in transit.
• Access controls — internal access to member data is restricted to authorised personnel who require it to perform their role.
• OTP verification — sensitive account actions including login and withdrawals require a one-time password sent to your registered Philippine mobile number.
• Fraud monitoring — automated and manual review processes flag unusual account activity for investigation.

7Your Data Rights

As a 55bme member, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] with your account details and the specific request.

55bme will respond to data rights requests within a reasonable timeframe. Some requests may be subject to identity verification before they can be actioned to ensure the security of your account.

8Cookies and Tracking

55bme uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit the platform.

• Essential cookies — required for the platform to function. These handle session management, authentication, and security checks. You cannot opt out of these without affecting your ability to use the platform.
• Performance cookies — collect anonymous data about how pages are used, which helps identify errors and improve platform performance.
• Preference cookies — remember settings you have applied, such as language or interface preferences.

You can manage cookie settings through your browser. Note that blocking essential cookies will prevent certain platform functions from working correctly, including login and account management.

9Changes to This Policy

55bme may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or data handling practices. When material changes are made, the revised policy will be published on this page with an updated effective date. Members may also be notified through the platform or via the contact details registered to their account.

Continued use of the 55bme platform after the effective date of any update constitutes acceptance of the revised Privacy Policy. If you do not agree with a change, please stop using the platform and contact support to request account closure.

10Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, contact the 55bme support team: